Glow Luxe Media ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website or use our services. We comply with the Australian Privacy Act 1988 (Cth) and any relevant regulations.
 

1. Information We Collect

We may collect the following types of personal information directly from you when you interact with our website or services:

• Personal Information: This includes your name, email address, and phone number when you submit an enquiry, subscribe to our newsletter, or engage our services.

• Third-Party Tools: We use third-party tools such as email marketing platforms and payment processing systems to collect and manage data. These third parties may collect information such as payment details when you place an order or subscribe to our services.

Note: We do not collect sensitive information (e.g., health data) or information from individuals under the age of 18.
 

2. How We Use Your Information

We collect and use personal information for the following purposes:

• Marketing and Communication: To send newsletters, promotional offers, and updates about our services, if you have opted in.

• Service Delivery: To provide the services you have requested, including processing orders, handling enquiries, and managing accounts.

• Improving Our Services: To understand how you interact with our website, personalise your experience, and enhance our offerings.
   

3. Disclosure of Personal Information

We will not sell your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering our services, including:

• Payment Processing Platforms: For processing payments if you engage our services.

• Email Marketing Platforms: For sending newsletters, marketing content, and promotional materials.

These third parties have restricted access to your personal information and are only allowed to use it to perform specific tasks on our behalf.
 

4. Data Security and Storage

We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorised access, loss, or misuse. Access to your information is restricted to authorised team members within Glow Luxe Media who need it to perform their duties.
 

We retain your personal information for as long as it is needed to provide our services and for our business purposes. If you no longer wish us to hold your information, please contact us via email on contact@glowluxemedia.com.au to request its removal.
 

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies, including Facebook Pixel, to enhance your experience on our website. These technologies help us understand user behaviour, deliver relevant advertisements, and improve our services. You can manage or disable cookies through your browser settings.
 

6. Your Rights and Choices

You have the right to:

• Access and Correct Your Information: Contact us if you need to access or update the personal information we hold about you.

• Withdraw Consent: You can withdraw your consent for us to use your data at any time by contacting us directly.

• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the opt-out link at the bottom of the email or contacting us.
   

7. Cross-Border Disclosure

At this time, we do not transfer personal information outside of Australia. If this changes in the future, we will ensure that any overseas transfers comply with Australian privacy laws.
 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, and we encourage you to review it regularly. You will not be specifically notified of changes, so please check the policy for any updates.
 

9. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: contact@glowluxemedia.com.au
   

We are committed to addressing your concerns and resolving any privacy-related issues promptly.